Returns and Refunds

- We do not accept refunds on any pick & mix items!!

 

- Other items.

At the sweeties factory we are happy to refund items which are damaged or incorrect, however you must contact us within 48 hours of receiving your delivery. You must provide us with photographic evidence of the damaged or incorrect goods. Otherwise we will not be able to provide a refund. We are only able to offer a refund/ return within 7 days of ordering. 

We do not offer refunds for damaged pizza boxes as they only come in boxes to protect the sweets. All sweets are tightly wrapped in Cellophane when in boxes.

 

If you have any other return or refund enquires please contact us on:

Thesweetiesfactory@gmail.com